Frequently Asked Questions
Do you offer online sessions?
CalmGrowth offers both in-person and online sessions in London, UK. So you can choose the format that feels most comfortable for you.
What are your fees?
Standard fee starts from £60 per 50-minute session dependent on therapist experience and qualifications. We offer reduced rates for: students, trainee counsellors and individuals on a low income.
How do I book an appointment?
You can book an appointment by emailing me at bookings@calmgrowth.org and CalmGrowth offers a free 15 minute consultation to discuss your needs.
What is your cancellation policy?
CalmGrowth requires at least 24 hours’ notice for cancellations. If you need to cancel or reschedule, please email or call the day before your appointment.
Do you work with children/adults/couples?
CalmGrowth currently works with adults and children/young people (ages 11 to 17). We will begin offering couples counselling from 2028 onwards.
Do you have experience with cultural client groups?
CalmGrowth provides an inclusive, culturally sensitive space for clients of all ethnicities, faiths, and backgrounds.
Do you have experience with neurodiverse client groups?
CalmGrowth has experience and knowledge with working with Autistic, ADHD, and dyslexic clients and aims to be adaptable to your communication style.
Do you offer single counselling sessions?
CalmGrowth offers single counselling sessions for clients who need focused support and intended for non-urgent matters or initial assessments.
What payment methods do you accept?
We offer flexible payment options:
Bank Transfer (BACS)
Credit/Debit Cards
Payment is required in advance of all sessions.
Are your counsellors insured and registered?
All CalmGrowth counsellors are fully insured and registered members of accredited professional bodies (e.g., BACP, NCPS, UKCP or ACCPH).
Is what we discuss private & confidential?
All sessions are strictly confidential and the only exceptions are if there is an imminent risk of serious harm to you or others, or if required by law (e.g., safeguarding concerns).
Do you accept private health insurance?
CalmGrowth generally does not bill insurance providers directly, but we can receipt/invoice which you may be able to submit to your insurer for reimbursement (depending on your specific policy).
Still have questions?
General Enquiries: For questions not covered above, email admin@calmgrowth.org.
Bookings & Scheduling: To book an appointment or reschedule, email bookings@calmgrowth.org.
Important
If you are in crisis, please contact your GP, call 111, or dial 999 immediately.)