Terms of Service Notice

The content on our public website is for general information only and does not replace professional support. This means our services provide general support and guidance for informational purposes only and do not constitute professional, legal, financial, or medical advice. Reading this site does not establish a formal relationship with us. Tailored counselling, mentoring, tutoring, and consulting are only provided directly during our private, scheduled sessions.

Age limits apply strictly to the services accessed through our network.

• Clients booking services must be at least 18 years old. CalmGrowth accepts adult clients, but we also may welcome younger individuals for interactive services such as including consulting, counselling, coaching and workshops provided they have the explicit consent of a parent or legal guardian.

• For children receiving counselling or tutoring, a parent or legal guardian must place the order and give formal consent. Clients aged 16 or 17 may access services independently if they possess the legal capacity to consent to their own personal development or therapeutic care under UK law.

• For any client under the age of 16, a parent or legal guardian must contract on their behalf, provide written verification of consent, and take full financial responsibility for the booking and billing.

• We make every reasonable effort to ensure that our network's materials and interactive environments remain safe and suitable for a mature or supervised audience.

• Any order or registration placed on a website belonging to the CalmGrowth network implies full, unreserved acceptance of these general conditions of sale by the client or their legal guardian.

All service prices are listed clearly on our booking pages.

• The prices advertised across our network are the final total costs to you, and individual service rates are set independently by each sole trader.

• Our fees exclude any separate online booking or platform processing charges, should they be required at checkout.

• Because our network consists of independent practices, prices can be modified at any time; however, the rate applied to your purchase will always be the exact price announced and agreed upon at the time your order is finalized.

• We require at least 24 hours' notice for any session cancellations or rescheduling requests. If you cancel with less than 24 hours' notice, or fail to attend a scheduled session (no-show), you will be charged the full fee for that session.

• Emergency situations will be considered on a case-by-case basis at our sole discretion.

Payments must be completed upfront or according to your agreed session plan before services are delivered.

• Our fees exclude any separate online booking or platform processing charges, should they be required at checkout.

• Because our network consists of independent practices, prices can be modified at any time; however, the rate applied to your purchase will always be the exact price announced and agreed upon at the time your order is finalized.

• Payment is due immediately on the date of the order, including for pre-order products. You can pay by credit card.

• Depending on your specific practitioner, invoices may be issued and delivered via email either by the individual sole trader or the collective group.

• Payment is strictly required prior to the start of each counselling, tutoring, or mentoring session. On rare occasions, and solely at our discretion, we may permit payment to be completed within 24 hours of the session's conclusion. Failure to clear invoices within this timeframe may result in the immediate suspension of future services.

• Cards issued by banks domiciled outside UK must be international bank cards (Mastercard or Visa). We do not accept American Express.

Sessions are delivered either online via secure video link or in person at our designated locations. We require 24 hours' notice for any session cancellations or rescheduling.

• Before entering into an ongoing counselling, mentoring, tutoring or consulting relationship, you must complete an initial intake assessment. This assessment is fully chargeable and non-refundable, reflecting the professional time and evaluation provided, regardless of whether an ongoing professional relationship is established.

• The assessment serves to ethically determine if our specialized services align with your specific goals and needs. We reserve the professional discretion to decline ongoing service or provide a referral to alternative providers if we determine that your needs fall outside our scope of practice. Completion of an assessment does not guarantee acceptance as an ongoing client.

• Digital or physical delivery will be made to the exact email or postal address you specify when placing your order. You must pay particular attention to the spelling of your email address, contact details, and postal codes. For any physical items sent via post, you are responsible for ensuring accurate shipping details to prevent transit issues. Delivery risks transfer to you from the moment the services, digital materials, or physical goods leave our network servers or premises.

• In the event of an online connection failure, lost video link, or technical disruption before or during a live counselling session, we will provide immediate assistance to reconnect. If the session cannot be completed due to technical issues on our end, we will reschedule the remaining session time.

• In the event of a lost digital download link, email failure, or missing postal package containing resources or materials, we will provide reasonable assistance to ensure you receive your items, or provide a digital replacement where appropriate.

We take your privacy seriously. All personal information and session records are stored securely and processed strictly in line with UK data protection laws (UK GDPR). We comply fully with the UK Data Protection Act 2018 and the UK GDPR, and we are formally registered as a data controller with the Information Commissioner’s Office (ICO).

To review CalmGrowth privacy policy please click her, we process all personal data lawfully, fairly, and transparently in accordance with the UK Data Protection Act 2018 and the UK GDPR.

• When you enter your email address on our network sites, you may receive electronic communications containing information or promotions regarding services published by CalmGrowth and/or our independent collective partners.

• You retain the absolute right to access, rectify, restrict, or request the deletion of your personal data at any time. If you wish to exercise any of these rights or update your information, you can do so by contacting us directly via our official email at admin@calmgrowth.org or our postal address.

• By adhering to these general conditions of sale, you acknowledge having read our [Privacy Policy Link] and consent to the collection, secure retention, and use of your data for specified processing purposes.

CalmGrowth is incorporated under British law, with its registered address at 66 Paul Street, London, UK, EC2A 4NA.

• All personal data across our network is processed lawfully, fairly, and transparently, being collected only for specified purposes and retained securely for no longer than necessary.

• These Terms, along with all platform and collective coordination services provided by CalmGrowth, are governed exclusively by the laws of England and Wales.

• This website and these terms are governed strictly by the laws of England and Wales. By using this site, you agree that the courts of London, UK, have exclusive jurisdiction over any legal matters or claims.

• Any legal disputes or claims arising from the use of this website will be subject to the exclusive jurisdiction of the courts of England and Wales. For our full, unedited Terms of Service, please [click here].