Terms Of Service

Welcome to CalmGrowth ("the Website"), these Terms of Service ("Terms") outline the rules and guidelines for your use of our website (www.calmgrowth.org) and govern any purchases made through it. Calm Growth serves as a collective social enterprise network and is one of several independent initiatives led by the Platform Operator, who retains individual responsibility for the administration of this website. Calm Growth is a collective of independent professional forming an advocacy network. All listed practitioners are independent self-employed professionals, not employees or agents of Calm Growth. Calm Growth contact address is 66 Paul Street, London, EC2A 4NA, and email is admin@calmgrowth.org. We comply fully with the UK Data Protection Act 2018 and the UK GDPR, and we are formally registered as a data controller with the Information Commissioner’s Office (ICO). All personal data across our network is processed lawfully, fairly, and transparently, being collected only for specified purposes and retained securely for no longer than necessary. You can contact the platform via email at admin@calmgrowth.org, or by post at our registered business address. By making a purchase or utilizing any services via Calm Growth, you explicitly agree to be bound by these Terms and Conditions in full. Please read them carefully before proceeding. These Terms and Conditions govern your purchase of services from Calm Growth, a social enterprise operated by Corey Yu trading as Calm Growth ("the Platform Operator", "we", "us", or "our"). These Terms outline your legal rights, our baseline obligations, and the essential rules for engaging with our network. Nothing within these Terms affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015, which guarantees that all services across our network are delivered with reasonable care and skill.

This Article defines the exact parameters of the professional services available through the CalmGrowth network, which are strictly limited to counselling, mentoring, and professional supervision.

• For the purposes of these Terms and Conditions, a "Client" is defined as any natural or legal person, parent, guardian, or organisation that enters into a transaction or registers for services through our network. This includes, but is not limited to, members of the general public, education professionals, and trainee practitioners. All Clients accept full responsibility for providing accurate information and engaging with network practitioners in good faith.

• For the purposes of these Terms and Conditions, a "Platform" refers to the CalmGrowth digital ecosystem, including its website, web applications, mobile applications, and any associated software, APIs, or services. It functions as an integrated online environment that facilitates the provision, scheduling, and delivery of counselling, mentoring, and tutoring services by enabling secure video conferencing, messaging, content hosting, and administrative management between Users, Providers, and the Social Enterprise.

• For the purposes of these Terms and Conditions, "Tutoring" refers to instructional support provided to Trainees to assist with their academic studies, theoretical understanding, assignment preparation, and exam readiness. This service is strictly limited to educational guidance on curriculum content and does not constitute clinical supervision, assessment of professional competency, or oversight of practical client work

• For the purposes of these Terms and Conditions, "Mentoring" refers to a voluntary, developmental, and non-evaluative relationship in which an experienced Provider offers general teaching guidance and role modelling to a Trainee (counsellor or teacher). Mentoring services provide general support and guidance for informational purposes only and do not constitute professional, legal, financial, or medical advice.

• Mentoring on CalmGrowth does not involve formal assessment, grading, or evaluation of the Trainee’s clinical competence or teaching performance. Mentoring services do not constitute clinical or educational supervision. They do not satisfy any regulatory, academic, or licensure requirements for supervised practice hours.The Provider acts solely as an advisor. The Trainee retains full professional and legal responsibility for their own clinical cases, teaching practice, and interactions with clients or students.

• For the purposes of these Terms and Conditions, our online "Group Work" consists of collaborative, peer-to-peer digital sessions designed exclusively for collective creative expression, personal enrichment, and well-being within a supportive therapeutic community. These groups provide a shared space for personal exploration through creativity and do not constitute 1-to-1 clinical therapy, trauma processing, or psychological crisis intervention.

• For the purposes of these Terms and Conditions, Supervision" (or "Practice Support") refers to the structured guidance provided Counsellors regarding their practical fieldwork, client interactions, and professional skill development. This service may include case discussion, reflective practice, and feedback on therapeutic or teaching techniques.

• For the purposes of these Terms and Conditions, Supervision Services on CalmGrowth are categorized as follows (a) For Trainees (Pre-Licensure): Unless a Provider is explicitly verified by CalmGrowth as holding a valid "Approved Supervisor" designation in the User’s jurisdiction, all services are strictly for educational and developmental support. They do not constitute formal clinical supervision required for licensure, and CalmGrowth makes no representation that such hours will be accepted by any licensing board. (b) For Qualified Professionals (Post-Licensure): Services provided to fully licensed counselors are defined as Professional Consultation. In these instances, the Provider acts as a consultant only. The licensed User retains full legal and ethical responsibility for their own clinical decisions, client welfare, and practice outcomes. The Provider assumes no supervisory liability.

• For the purposes of these Terms and Conditions "Counselling Services" refers to counselling within our network constitutes non-clinical talking therapy designed to provide a safe, confidential space to explore present-focused emotional concerns, stress, grief, or personal life transitions. It is explicitly agreed that these services do not constitute medical treatment, psychiatric intervention, or clinical psychological diagnosis, as no practitioners operate here as registered clinical psychologists or psychiatrists.

• While independent practitioners across the network adhere to recognized UK ethical frameworks such as the British Association for Counselling and Psychotherapy (BACP) or the UK Council for Psychotherapy (UKCP). Clients assume sole responsibility for seeking independent emergency medical or psychiatric care if they are at risk of self-harm or immediate harm to others.

• Mentoring, tutoring, and consultancy services across the network are designed exclusively for adults, focusing on personal development, professional growth, skills transfer, and social enterprise development. Consultancy provides experiential guidance, strategic advice, and actionable recommendations based on personal industry experience. Neither service constitutes formal business auditing, legal advice, or regulated financial accounting.

• The Platform Operator and individual practitioners accept no liability for the operational or financial decisions made by the Client, and we do not guarantee specific commercial outcomes, business success, or revenue targets. Independent Volunteers:

• The CalmGrowth network may be supported by independent volunteers who assist purely with general administration, community coordination, and platform operations.

• Volunteers do not provide professional counselling, formal mentoring, or regulated supervision.

• No actions, statements, or guidance provided by a volunteer shall be construed as professional advice, and volunteers possess no authority to make representations, incur debts, or establish liabilities on behalf of the Platform Operator or any independent sole trader within the collective.

• The content on our public website is for general information only and does not replace professional support. Reading this site does not establish a formal relationship with us. Tailored counselling, mentoring, tutoring, and consulting are only provided directly during our private, scheduled sessions.

This Article establishes the baseline operational boundaries, professional limitations, and service frameworks governing all interactions across the CalmGrowth network. Our independent sole traders provide non-clinical mentoring, academic tutoring, consultancy, private counselling, and professional supervision services focused on personal growth, academic resilience, emotional wellbeing, and professional development. For the purposes of clarity, the CalmGrowth network serves as a platform for adult trainee teachers, student counsellors, education professionals, and members of the public seeking private care. All practitioners across the network operate completely independently as private sole traders within their own private practices. Consequently, the Platform Operator assumes no legal or financial liability for individual client relationships, therapeutic decisions, billing disputes, or professional practices. The following sections outline explicitly what services across the CalmGrowth network do and do not cover.

• Target Demographics and General Scope: The services facilitated across the CalmGrowth network are explicitly boundaried according to specific client demographics. Independent network practitioners provide private counselling support focusing on stress management, confidence building, and study-life balance. When operating within schools and community organisations, the network provides general wellbeing workshops and professional staff support, which explicitly do not constitute clinical therapy, medical treatment, or psychiatric interventions for pupils. For trainee counsellors and teachers, practitioners deliver focused supervision and professional development mentoring, which does not provide formal course accreditation, evaluation, or academic assessment. For members of the general public and external organisations, the network offers one-to-one and/or group sessions dedicated strictly to enhancing emotional resilience and personal insight.

• Tutoring and Academic Boundaries: For adult trainee teachers and student counsellors accessing tutoring services, our independent practitioners offer academic and skills-based tutoring tailored specifically to the demands of professional training, focusing on academic guidance, study techniques, time management, and subject understanding. It is a strict condition of these terms that such services are purely supportive and do not provide formal educational qualifications, official university grading, or guaranteed course outcomes. Our independent practitioners do not write essays for clients, mark final submissions, or act as an official institutional assessment body. Our role is strictly supplementary, designed to support independent learning and skills transfer based on practical industry experience, and clients accept that our practitioners do not provide formal teacher or counsellor course accreditation unless explicitly stated otherwise on an individual tutor’s public profile.

• Mentoring and Professional Coaching Boundaries: Mentoring services across the network are restricted exclusively to adults, specifically individuals training to become teachers or counsellors. This professional mentoring focuses on personal and career development, providing experiential guidance on professional identity, reflective practice, ethical decision-making, work-life balance, and navigating training requirements. Mentoring strictly does not encompass psychotherapy, clinical supervision, formal teaching, or formal assessments of trainee competence, as our practitioners' role is strictly developmental rather than evaluative or institutional. We do not guarantee the successful completion of training, subsequent job placement, or professional registration, as progress depends entirely on individual effort and external factors. Furthermore, mentoring is not a replacement for qualified mental health support, academic tutoring, or official career advice. If a trainee experiences severe emotional distress or extreme academic difficulties, practitioners will signpost them to access appropriate external services and encourage them to seek assistance from their training provider, university supervisor, or a qualified healthcare professional. The mentoring relationship remains strictly professional and confidential; practitioners will not engage in social, personal, or dual relationships that could impair objectivity or create conflicts of interest.

• Group Facilitator Boundaries: Each session is led by a "Therapeutic Group Creative Facilitator" who is a trained counsellor with specialised, Continuing Professional Development (CPD) training endorsed by the Counselling & Psychotherapy Central Awarding Body (CPCAB) and the Creative Counsellors Training network. The facilitator's responsibility is strictly to manage online group dynamics, guide the creative process, and maintain a safe, dynamic community environment; they do not provide individual psychological interventions or clinical treatment during group sessions. Participants in the group must not "rescue," give unsolicited advice, or dominate the digital space. Triggering details of self-harm, active abuse, or graphic trauma must not be shared in the main chat or video feed to protect the psychological safety of the group. Participants must attend from a private room, this means no headphones-off listening in public spaces (like cafes) or in front of family members/partners is allowed, ensuring the privacy of other group members' faces and voices. Calm Growth retains the absolute right to remove someone from the online group immediately if they become aggressive, disruptive, or unsafe, this removal is at Calm Growths sole discretion, and the participant forfeits their fee upon removal. To protect the therapeutic boundaries and safety of the group space, participation in our creative groups strictly limits you to the group format. Participation in our creative groups is strictly a group-based service and does not automatically entitle participants to transition into 1-to-1 individual counselling with the facilitator. To maintain clear professional boundaries, any request to transition to individual work is entirely at the facilitator's sole discretion. It will require a minimum [e.g., 4-to-6 week] cooling-off period after the group ends, a formal external clinical assessment, and full exploration in clinical supervision to ensure the transition is ethically safe and free from conflicts of interest.

• Group work focus purely on personal development, self-expression, and creative exploration. This online service is not clinical psychotherapy, specialised trauma therapy, or psychiatric crisis intervention. You agree that these sessions are inappropriate for processing deep psychological trauma or managing severe mental health crises. CalmGrowth offers no guarantees regarding specific emotional, mental, or personal outcomes from participation. Benefits derived from creative expression vary entirely by individual engagement and personal circumstances. Group materials and creative exercises are provided for personal enrichment and informational purposes only. To the maximum extent permitted under the Consumer Rights Act 2015, total liability is limited to the price paid for the session.

• Counselling and Non-Clinical Therapy Boundaries: Counselling services within our network constitute non-clinical support focused on personal development, emotional wellbeing, managing stress, or navigating personal life transitions. These services are delivered entirely by independent sole traders within their own private practices. It is explicitly agreed that these services do not constitute medical treatment, psychiatric intervention, or clinical psychological diagnosis, as no practitioners operate here as registered clinical psychologists. While independent practitioners across the network maintain their own professional indemnity insurance, engage in regular supervision as part of their ethical practice, and adhere to recognized UK ethical frameworks such as the BACP, UKCP, NCPS, or ACCPH, they do not treat severe or acute mental illness, psychosis, active substance addiction, or acute psychological crises. Clients assume sole responsibility for seeking independent emergency medical or psychiatric care if they are at risk of immediate harm. All clients are explicitly informed at intake that if they disclose an immediate risk of harm to themselves or others, the independent practitioner is ethically and duty-bound to breach session confidentiality and refer them directly to emergency services or their GP.

• Age Restrictions and Eligibility: We provide counselling services to both adults and young people under the age of 18. Where a client is under 18, separate parental or guardian consent may be required in accordance with UK law. Our mentoring and tutoring services (including support for trainee teachers) are strictly for individuals aged 18 and over. We do not accept bookings for mentoring or tutoring for anyone under the age of 18. Age limits apply strictly to the services accessed through our network.

• CalmGrowth accepts adult clients, but we also may welcome younger individuals for interactive services such as including consulting, counselling, coaching and workshops provided they have the explicit consent of a parent or legal guardian. Clients aged 16 or 17 may access services independently if they possess the legal capacity to consent to their own personal development or therapeutic care under UK law. For any client under the age of 16, a parent or legal guardian must contract on their behalf, provide written verification of consent, and take full financial responsibility for the booking and billing. We make every reasonable effort to ensure that our network's materials and interactive environments remain safe and suitable for a mature or supervised audience. Any order or registration placed on a website belonging to the CalmGrowth network implies full, unreserved acceptance of these general conditions of sale by the client or their legal guardian.

• Our Relationship with Practitioners: We operate as a collective network. The individual counsellors, mentors, and tutors who deliver your sessions are self-employed independent, not employees or agents of Calm Growth. Each practitioner is an independent professional who is solely responsible for the clinical, educational, or professional advice and care provided during your sessions. When you book a session through Calm Growth, you enter into a direct contract for services with the specific independent practitioner allocated to your session.

• Calm Growth facilitates the booking, schedules the appointment, and processes the payment as an administrative agent on behalf of the practitioner, but is not a party to the provision of the professional services. We require, as a condition of contract, that all independent practitioners working within our collective hold the necessary qualifications, active professional memberships (e.g., BACP, UKCP, or relevant bodies), and comprehensive professional indemnity and public liability insurance before offering any services on our platform.

• Many practitioners in our collective also run their own independent private practices entirely separate from Calm Growth. Calm Growth holds absolutely no association with, nor liability for, any treatments, services, bookings, or agreements made between you and a practitioner outside of the Calm Growth platform. Calm Growth acts solely as an introductory and administrative platform and holds no liability for the delivery of these independent services.

• To the fullest extent permitted by law, Calm Growth accepts no liability for any loss, damage, distress, or personal injury resulting from the negligence, acts, or omissions of the independent practitioners. Any claims arising from the conduct and/or outcome of a session must be directed to the individual practitioner and their respective insurer.

• When you book a session through Calm Growth, you enter into a direct contract for services with the specific independent practitioner allocated to your session. Calm Growth facilitates the booking and processes the payment as an administrative agent on behalf of the practitioner, but is not a party to the provision of the professional services. Calm Growth holds absolutely no association with, nor liability for, any treatments, services, bookings, or agreements made between you and a practitioner outside of the Calm Growth platform.

• Sessions are delivered either online via secure video link or in person at our designated locations. We require 24 hours' notice for any session cancellations or rescheduling.

• Before entering into an ongoing counselling, mentoring, tutoring or consulting relationship, you must complete an initial intake assessment. This assessment is fully chargeable and non-refundable, reflecting the professional time and evaluation provided, regardless of whether an ongoing professional relationship is established.

• The assessment serves to ethically determine if our specialized services align with your specific goals and needs. We reserve the professional discretion to decline ongoing service or provide a referral to alternative providers if we determine that your needs fall outside our scope of practice. Completion of an assessment does not guarantee acceptance as an ongoing client.

• Digital or physical delivery will be made to the exact email or postal address you specify when placing your order. You must pay particular attention to the spelling of your email address, contact details, and postal codes. For any physical items sent via post, you are responsible for ensuring accurate shipping details to prevent transit issues. Delivery risks transfer to you from the moment the services, digital materials, or physical goods leave our network servers or premises.

• In the event of an online connection failure, lost video link, or technical disruption before or during a live counselling session, we will provide immediate assistance to reconnect. If the session cannot be completed due to technical issues on our end, we will reschedule the remaining session time.

• In the event of a lost digital download link, email failure, or missing postal package containing resources or materials, we will provide reasonable assistance to ensure you receive your items, or provide a digital replacement where appropriate.

This Article defines the legal allocation of liability and the distinct operational responsibilities governing each independent party interacting across the CalmGrowth network. CalmGrowth is a platform, and the Platform Operator provides the central digital infrastructure and administrative coordination for the network. It is explicitly agreed that the Platform Operator’s legal liability is strictly limited to the baseline management of this website, and the Platform Operator assumes no joint, vicarious, or collective liability for the independent professional services delivered by individual practitioners.

• Responsibilities of Independent Mentors: Mentors operating across the network act strictly as independent sole traders within their own private practices. Their responsibility is to provide experiential guidance, strategic career insights, and constructive professional feedback based on personal industry experience. Mentors explicitly do not provide legal, financial, or medical advice, nor do they assume any responsibility for the Client's professional choices. Mentors possesses no authority to make operational decisions on behalf of the Client or to guarantee specific commercial or personal outcomes. Mentors are individually responsible for maintaining professional boundaries, holding independent professional indemnity insurance, and protecting client confidentiality in accordance with their respective ethical frameworks.

• Responsibilities of Independent Counselling Supervisors: Supervisors operating through the network are qualified, independent sole traders who provide professional case review, ethical guidance, and clinical practice oversight exclusively for active or trainee practitioners. Their responsibility is to support the supervisee's reflective practice and ethical decision-making in accordance with professional UK supervisory bodies. A Supervisor provides developmental and consultative feedback; however, they do not assume legal or civil liability for the supervisee's independent clients, nor do they provide formal evaluative grading or course accreditation on behalf of external training institutions. Supervisors are individually liable for maintaining their own professional indemnity insurance and supervisory boundaries.

• Responsibilities of Independent Tutors: Tutors providing services through the network operate as independent sole traders and assume exclusive liability for their academic support. Their responsibility is to deliver supplementary educational support in professional or academic subjects, focusing on study skills, time management, and subject understanding. Tutors do not provide official institutional grading or guarantee specific academic or course results. Tutors are individually responsible for ensuring their educational support remains strictly supplementary to formal training courses and do not assume responsibility for a client's independent academic standing or university compliance.

• We ask that everyone uses our website, services and contact forms thoughtfully and respectfully. You must not use our site or services to scrape data, send spam, upload malicious software, or submit abusive, misrepresented, or defamatory content. We reserve the right to decline communication or take appropriate action if these respectful boundaries are crossed. For example, in Group Work you must maintain a respectful, safe, and non-judgmental digital space for all participants and the facilitator. You must not record, screenshot, or share any personal information or artwork disclosed by others during the live stream. Calm Growth reserves the immediate right to mute, remove, or permanently block any participant who breaches these rules. If you are removed from an online group for violating conduct rules, you forfeit your right to a refund.

• Calm Growth provides a directory and referral platform for counselling, mentoring, and tutoring services. Once you leave the Calm Growth website or engage a practitioner via their independent practice, you are subject to that individual practitioner's specific terms, conditions, and privacy policies. Calm Growth’s terms apply exclusively to services explicitly booked, managed, and processed directly through the Calm Growth platform. We hold no responsibility or liability for external arrangements, agreements, or services conducted outside of our platform.

• We reserve the right to terminate your sessions and end our agreement immediately if you: Are abusive, threatening, aggressive, or discriminatory towards any practitioner or member of our team. Use our services or platform for any illegal purposes. Breach these Terms repeatedly. In such cases, we reserve the right to retain payments already made to cover our reasonable administrative costs and any direct financial losses incurred as a result of your cancellation or behaviour.

All articles, resources, logos, and code on this site belong to us and cannot be copied without our written permission.

• If our proprietary materials are shared publicly or used outside our agreement, we reserve the right to bring our working relationship to a close without a refund. In these rare cases, we also reserve the right to take any necessary steps to protect our business and creative work under copyright law.

• All the worksheets, lesson plans, study guides, goal templates, and counselling exercises we share across our counselling, mentoring, and tutoring services are built from our professional experience. These items belong exclusively to our business. However, you retain full ownership of all your personal materials, stories, goals, and ideas that you bring to our sessions; we claim no ownership over your personal content.

• Whether you are receiving academic tutoring, personal mentoring, or counselling, the materials we give you are for your personal use only. You are welcome to print them out to use for your own personal use.

• We ask that you do not copy, sell, or share our materials with others or upload them to other websites or use our frameworks to start your own business.

• To protect the deep privacy and safety required in counselling, mentoring, and tutoring, please do not record, screenshot, or film any part of our live online sessions unless agreed in writing otherwise.

• The Platform Operator respects the proprietary rights and absolute privacy of all individuals engaging with our network. For clients utilizing academic tutoring or professional mentoring, any unique ideas, academic essays, coursework drafts, or private study notes that you upload or share remain your exclusive property, and you grant the network a limited, temporary permission to review those specific documents solely to deliver your service.

• For private counselling and clinical supervision clients, your spoken words, personal stories, and session interactions are strictly confidential and do not constitute intellectual property that can be recorded, shared, or utilized by the platform. We do not claim any permanent license, copyright, or ownership rights over your personal work or your private session disclosures. Full operational guidelines regarding therapeutic confidentiality boundaries, data privacy, and legal exceptions are detailed comprehensively in the subsequent sections of these Terms. Third-Party and Consultant Contributions: To maintain operational transparency, independent consultants, mentors, supervisors, guest facilitators, or sole traders may occasionally utilize or distribute specialized materials such as specific templates or frameworks through the CalmGrowth network. The ownership of such materials will be governed strictly by independent written agreements with the contributor. It will be clearly designated to the Client whether such specific content has been formally Assigned (where full legal ownership has been transferred permanently to the Platform Operator) or Licensed (where the content remains the private intellectual property of the contributing sole trader, utilized by Calm Growth under a specific, limited operational agreement). The Platform Operator assumes no liability for IP infringement or licensing breaches originating from independent contributors' proprietary materials.

This Article outlines the process we agree to follow to resolve any grievances, disputes, or claims. We strongly encourage you to raise any concerns directly with our platform first to seek a swift, informal, and amicable resolution.

• First Step (Informal Negotiation): If you have a grievance, we will first try to resolve the matter through direct, good-faith discussion between you and the Platform Operator. To start this process, please submit a formal written notice by emailing complaints@calmgrowth.org and following our official complaints procedure. We will make every reasonable effort to acknowledge your complaint as soon as possible. We will then work collaboratively with you to reach a voluntary resolution. Unresolved administrative complaints may ultimately be referred to an external advisory body if applicable under UK trading standards.

• Second Step (Mediation): If informal negotiation fails and the dispute involves allegations of financial loss, negligence, or breach of contract, both parties agree to explore professional mediation before starting formal court proceedings. Mediation is a strictly confidential, private process utilizing an independent mediator to help us reach a settlement. In accordance with UK consumer regulations, any mediation process used will be accessible and cost-effective, and neither party will be forced into

  disproportionate upfront costs.

• Ethical Complaints Against Independent Practitioners: If you believe that an independent mentor, counsellor, or supervisor has breached professional ethical standards, confidentiality boundaries, or clinical codes of conduct, you retain the absolute right to lodge a formal complaint directly with that practitioner's respective professional body (such as the BACP, UKCP, NCPS, or ACCPH). These

  external bodies handle independent ethical conduct investigations and hold the sole authority to sanction their individual members.

• Third Step (Governing Law and Courts): If mediation is unsuccessful, disputes may be resolved through formal court litigation as a final resort. These Terms are governed strictly by the laws of England and Wales. You explicitly agree that the courts of England and Wales possess jurisdiction over any legal

  claims. (If you live in Scotland or Northern Ireland, you additionally retain your statutory

  right to bring legal proceedings in your local home courts).

• You agree that if you breach these terms, use our services for an illegal purpose, or behave

  fraudulently, you will be responsible for covering any direct, foreseeable financial losses or legal costs that Calm Growth incurs as a direct result of your actions. If a court or legal authority decides that any individual part or bullet point of these terms is invalid or unenforceable, that specific part will be removed. The remaining parts of these terms will stay completely valid and in full force.

This Article outlines the formal procedures, notice frameworks, and emergency exceptions governing the conclusion of professional service relationships across the CalmGrowth network. In alignment with standard service agreements, the terms "end" and "termination" are utilized interchangeably to describe the conclusion of a contractual engagement.

• Under ordinary circumstances, both Clients and independent practitioners retain the absolute right to discontinue services at any time by providing at least 10 working days written notice directly to the practitioner private practice and/or to bookings@calmgrowth.org, which ever is applicable. While we make every reasonable effort to honour scheduled bookings during this notice period, you acknowledge that session fulfilment remains strictly subject to individual practitioner availability, unexpected scheduling constraints, or personal emergencies, and the platform assumes no liability if a practitioner cannot complete the 10 working days notice timeframe.

• For private counselling and mentoring engagements, we strongly encourage a planned and structured ending incorporating two final sessions dedicated exclusively to therapeutic closure; while this is highly recommended for the Client’s emotional and psychological wellbeing, it remains entirely voluntary and is not a mandatory condition of termination.

• The standard fourteen-day notice period is strictly contingent upon the mutual maintenance of good faith, professional boundaries, and administrative compliance. The platform operates a strict zero-tolerance policy against fraudulent activities, harassment, defamation, and vexatious claims. If a Client submits a complaint or initiates a dispute that the Platform Operator determines, acting reasonably and in good faith, to be entirely false, malicious, or fabricated for the purposes of extortion or character defamation, the platform reserves the absolute right to terminate all services immediately. In such

  circumstances, the 10 working days notice period is waived, any active session packages or bookings will be cancelled with zero eligibility for a refund, and the individual will be permanently barred from accessing the network.

• The Client explicitly agrees to indemnify the Platform Operator and all connected independent practitioners for 100% of any administrative expenses, executive time, and professional legal fees incurred as a direct result of investigating and defending against such malicious or bad-faith allegations.

• It is an ironclad condition of these terms that the right to terminate a service relationship can never override critical safety requirements. If an independent counsellor, supervisor, tutor, or mentor identifies an acute, serious, or imminent risk of harm to the Client or to others, they are ethically and legally bound by UK law to prioritize safety over standard contractual notice.

• Under this established "duty to warn" and "duty to protect," the practitioner may document the concern and, with consent, coordinate directly with the Client’s external clinical team or general practitioner. However, if an imminent threat of violence, self-harm, or severe child protection risk exists, practitioners possess the authority and the legal obligation to bypass consent and immediately warn local authorities, emergency services, or social care, in strict alignment with United Kingdom safeguarding legislation.

This Article outlines your agreement with us, along with any professional interactions occurring across our collective network, shall be governed by and construed in all respects in accordance with the laws of England and Wales. The Client and the Platform Operator explicitly agree that any legal claims, counts, or disputes arising from or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

• To the maximum extent permitted by applicable United Kingdom legislation, the total aggregate liability of the Platform Operator under this Agreement whether arising in contract, tort, negligence, or otherwise shall be strictly capped and shall not exceed the total fees actually paid by the Client to the platform in the single month immediately preceding the event giving rise to the claim.

• The Client explicitly agrees to indemnify, defend, and hold harmless the Platform Operator from and against any and all civil claims, financial losses, or damages arising directly from the Client’s active use of our services or a material breach of this Agreement.

• These Terms, along with all platform and collective coordination services provided by CalmGrowth, are governed exclusively by the laws of England and Wales. This website and these terms are governed strictly by the laws of England and Wales. By using this site, you agree that the courts of London, UK, have exclusive jurisdiction over any legal matters or claims. Any legal disputes or claims arising from the use of this website will be subject to the exclusive jurisdiction of the courts of England and Wales.

• CalmGrowth is a social enterprise collective network incorporated under British law, with its registered address at 66 Paul Street, London, UK, EC2A 4NA. We comply fully with the UK Data Protection Act 2018 and the UK GDPR, and we are formally registered as a data controller with the Information Commissioner’s Office (ICO).

• All personal data across our network is processed lawfully, fairly, and transparently, being collected only for specified purposes and retained securely for no longer than necessary. These Terms, along with all platform and collective coordination services provided by CalmGrowth, are governed exclusively by the laws of England and Wales.

• Any legal disputes or claims arising from the use of this website will be subject to the exclusive jurisdiction of the courts of England and Wales.

• These Terms are governed by the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales. (If you live in Scotland or Northern Ireland, you additionally retain the right to bring legal proceedings in your local courts).

This Article outlines you an agreement which is strictly personal to the contracting parties and cannot be assigned or delegated to anyone else without prior written consent. For the avoidance of doubt, this means an independent volunteer, mentor, tutor, counsellor, or supervisor cannot hand over their service obligations or your specific booking to another practitioner without the express written permission of both the Client and the Platform Operator. Any attempted transfer of services in breach of this rule shall be completely invalid.

All professional service fees across the network are listed transparently on our platform in British Pounds Sterling (GBP). Payment methods include major credit cards, debit cards, and secure electronic bank transfers processed via our independent practitioners' respective booking systems. We reserve the absolute right to modify our permitted transaction channels due to administrative or platform updates, and in such events, clients will be notified at checkout.

• Payment is strictly required in full at the time of booking and before the first session commences. No tutoring, mentoring, supervision, or counselling services will begin until verified clearance of your payment is received. Please note any digital or physical delivery will be made to the exact email or postal address you specify when placing your order. You must pay particular attention to the spelling of your email address, contact details, and postal codes, as delivery risks transfer to you from the moment the services, digital materials, or physical goods leave our network servers or premises. For any physical items sent via post, you are responsible for ensuring accurate shipping details to prevent transit issues.

• In the event of a lost digital link, email failure, or missing postal package, we will provide reasonable

  assistance to ensure you still receive your product or that you are reimbursed according to your warranty. In the event of late or failed payments, the platform and its independent practitioners reserve the right to immediately suspend future sessions and withhold any supplementary digital materials, custom worksheets, or training resources created for the Client.

• All lesson plans, custom documents, and preparatory works remain the exclusive intellectual property of the executing service provider until full payment is settled. For private counselling clients, outstanding fees will result in the immediate suspension of therapeutic services. However, in strict accordance with the UK GDPR and data protection laws, all official therapeutic session data records remain accessible to the Client and will be provided securely upon formal request. For individual members of the public and consumer clients, overdue balances not settled within 10 working days of the scheduled session date will automatically accrue simple contractual interest at a rate of 3% per annum above the Bank of England base rate. For corporate entities, schools, or community organisations purchasing packages, overdue balances will attract statutory interest and compensation rules under the Late Payment of Commercial Debts (Interest) Act 1998. All payments are strictly non-refundable once a service package or individual session has formally commenced, even if the Client subsequently chooses to terminate their engagement early.

• Sessions are delivered either online via secure video link or in person at our designated locations. We require 24 hours' notice for any session cancellations or rescheduling. Before entering into an ongoing counselling, mentoring, tutoring or consulting relationship, you must complete an initial intake assessment. This assessment is fully chargeable and non-refundable, reflecting the professional time and evaluation provided, regardless of whether an ongoing professional relationship is established.

• The assessment serves to ethically determine if our specialized services align with your specific goals and needs. We reserve the professional discretion to decline ongoing service or provide a referral to alternative providers if we determine that your needs fall outside our scope of practice. Completion of an assessment does not guarantee acceptance as an ongoing client.

• Digital or physical delivery will be made to the exact email or postal address you specify when placing your order. You must pay particular attention to the spelling of your email address, contact details, and postal codes. For any physical items sent via post, you are responsible for ensuring accurate shipping details to prevent transit issues. Delivery risks transfer to you from the moment the services, digital materials, or physical goods leave our network servers or premises.

• In the event of an online connection failure, lost video link, or technical disruption before or during a live counselling session, we will provide immediate assistance to reconnect. If the session cannot be completed due to technical issues on our end, we will reschedule the remaining session time.

• In the event of a lost digital download link, email failure, or missing postal package containing resources or materials, we will provide reasonable assistance to ensure you receive your items, or provide a digital replacement where appropriate.

The prices advertised across our network are the final total costs to you, and individual service rates are set independently by each sole trader. Our fees exclude any separate online booking or platform processing charges, should they be required at checkout. Because our network consists of independent practices, prices can be modified at any time; however, the rate applied to your purchase will always be the exact price announced and agreed upon at the time your order is finalized.

• The prices advertised across our network are the final total costs to you, and individual service rates are set independently by each sole trader. Our fees exclude any separate online booking or platform processing charges, should they be required at checkout. Because our network consists of independent practices, prices can be modified at any time; however, the rate applied to your purchase will always be the exact price announced and agreed upon at the time your order is finalized.

• Payment is due immediately on the date of the order, including for pre-order products. You can pay by credit card. Cards issued by banks domiciled outside UK must be international bank cards (Mastercard or Visa). We do not accept American Express. All online transactions are securely handled through an encrypted, industry-standard third-party payment provider, and we accept no liability for independent processor network failures to the maximum extent permitted by law.

• To maintain operational efficiency and respect practitioner scheduling, a strict twenty-four (24) hour cancellation policy applies to all bookings across the network. If a Client needs to cancel or reschedule a session, they must provide at least forty-eight hours' advance written notice directly to their practitioner.

• Cancellations or rescheduling requests made with less than twenty-four (24) hours' notice, as well as session no-shows, will be charged at 100% of the scheduled session fee, and any prepaid fees for that slot will be completely forfeited. Due to the highly personalized nature of counselling, mentoring, and tutoring services, refunds are explicitly not provided once an interactive session has taken place.

• In the exceptional event that a practitioner must cancel a session due to an operational emergency, the Client will be given the priority option to reschedule the appointment at no additional cost. If a mutually convenient alternative time cannot be found, or if the Client prefers, a full refund for the cancelled session will be issued. Nothing within these terms aims to exclude, restrict, or modify your statutory consumer rights under the United Rights Consumer Rights.

This Article outlines how we treat all information shared during our sessions as strictly confidential. However, the specific scope of confidentiality depends on the service you are receiving. Counselling is conducted in accordance with the ethical frameworks of UK professional bodies (e.g., BACP, NCPS, UKCP and/or ACCPH). Confidentiality is absolute, except under the strict legal and ethical exemptions detailed as follows:

• For Mentoring and Tutoring Sessions while your personal information and business concepts remain confidential, these sessions focus on educational or professional development and do not constitute psychological therapy or medical advice.

• Exceptions to Confidentiality across all services, we reserve the right to breach confidentiality and disclose your information to relevant authorities only if: we are required to do so by law (e.g., safeguarding duties, court orders, or terrorism/money laundering legislation); we reasonably believe there is an immediate, significant risk of serious harm to yourself or others. Insect cases you provide us with your explicit written consent to share information with a third party (such as a GP or school).

• Regarding Data Protection & Special Category Data, the way we process your personal data in

  accordance with the UK GDPR and the Data Protection Act 2018. Because counselling involves processing health-related data (Special Category Data), it is subject to stricter security measures.

• Please review our [Privacy Policy Link] for full details on how we protect your information. We process all personal data lawfully, fairly, and transparently in accordance with the UK Data Protection Act 2018 and the UK GDPR.

• By adhering to these general conditions of sale, you acknowledge having read our privacy policy and

  consent to the collection, secure retention, and use of your data for specified processing purposes. When you enter your email address on our network sites, you may receive electronic communications containing information or promotional offers regarding services published by CalmGrowth or our independent collective partners.

• You retainthe absolute right to access, rectify, restrict, or request the deletion of your personal data at any time. If you wish to exercise any of these statutory data rights or update your information, you can do so by contacting us directly via our official email or postal address.

We take your privacy seriously. All personal information and session records are stored securely and processed strictly in line with UK data protection laws (UK GDPR). We process all personal data lawfully, fairly, and transparently in accordance with the UK Data Protection Act 2018 and the UK GDPR.

• By adhering to these general conditions of sale, you acknowledge having read our privacy policy and consent to the collection, secure retention, and use of your data for specified processing purposes.

• When you enter your email address on our network sites, you may receive electronic communications containing information or promotional offers regarding services published by CalmGrowth and/or our independent collective partners. You retain the absolute right to access, rectify, restrict, or request the deletion of your personal data at any time.

• If you wish to exercise any of these rights or update your information, you can do so by contacting us directly via our official email at admin@calmgrowth.org or our postal address.

This Article outlines all Calm Growth materials, guides, workbooks, templates, and digital content provided

to you remain our exclusive property. You are granted a non-exclusive, non-transferable, limited licence to use these materials for your own personal, non-commercial use only. You must not reproduce, redistribute, or resell them. You retain full ownership of all original ideas, business concepts, or personal stories that you share with us during your sessions. All articles, resources, logos, and code on this site belong to us and cannot be copied without our written permission.

• If our proprietary materials are shared publicly or used outside our agreement, we reserve the right to bring our working relationship to a close without a refund. In these rare cases, we also reserve the right to take any necessary steps to protect our business and creative work under copyright law.

• All the worksheets, lesson plans, study guides, goal templates, and counselling exercises we share across our counselling, mentoring, and tutoring services are built from our professional experience. These items belong exclusively to our business.

• However, you retain full ownership of all your personal materials, stories, goals, and ideas that you bring to our sessions; we claim no ownership over your personal content.

• Whether you are receiving academic tutoring, personal mentoring, or counselling, the materials we give you are for your personal use only. You are welcome to print them out to use for your own personal use.

• We ask that you do not copy, sell, or share our materials with others or upload them to other websites or use our frameworks to start your own business.

• To protect the deep privacy and safety required in counselling, mentoring, and tutoring, please do not record, screenshot, or film any part of our live online sessions unless agreed in writing otherwise.

This Article explains how we may update these Terms from time to time to reflect changes in the law or our

business practices. Changes will be posted on this webpage with a revised "Last Updated" date. For casual website visitors, your continued use of the website constitutes acceptance of the updated terms.

• For active clients with ongoing bookings, if an update materially changes your consumer rights or financial obligations, we will provide you with reasonable notice before the changes apply to your future sessions. If you do not agree to the changes, you have the right to cancel your remaining sessions without penalty.

• We may update these rules at any time. Your continued use of the website after changes are made means you accept the updated terms.

This Article constitutes the final binding agreement between the Client and the platform regarding the execution of these Terms and Conditions. By accessing this website, registering an account, or purchasing any independent services across our network, you explicitly confirm that you have read, thoroughly understood, and agree to be bound by these Terms in full. It is the Client's sole responsibility to ensure they comprehend these rules prior to commencing any sessions, and continued use of the site implies your understanding and acceptance.

• We assume that all adult clients possess the legal and mental capacity to understand and contractually agree to these terms. If a Client lacks this capacity, they must seek the formal support of a legal guardian or authorized professional advisor before proceeding with any transaction.

• The Platform Operator and its independent practitioners are fully committed to supporting neurodivergent clients and will actively make reasonable adjustments to standard practices where requested, provided such adjustments are practicable, proportionate, and achievable within our operational resources as a small business.

• Clients or their legal guardians are strictly responsible for informing the platform of any specific accessibility needs before or at the exact start of services. Our legal duty to accommodate needs is strictly limited to what is reasonable; consequently, we are under no obligation to provide specialist physical equipment, 24/7 emergency support, or adjustments that would fundamentally alter the non-clinical nature of our mentoring, tutoring, or counselling.

• While we actively support neurodiversity, a disclosure of neurodivergence does not waive a client’s obligation to maintain standard professional boundaries, nor does it entitle a client to demand retrospective changes, emergency availability, or accommodations that disrupt the operational capacity of our independent practitioners.

• The platform cannot be held contractually or financially liable for failing to accommodate specific needs that were not explicitly disclosed in writing, nor for challenges arising from a client’s subsequent non-engagement with agreed support strategies.

• While independent practitioners advocate for neurodiversity and will make good-faith efforts to tailor their interactive approaches where possible, we do not guarantee specific personal, academic, financial, or therapeutic outcomes. Active participation requires a high degree of personal accountability and sustained engagement. Final progress depends on numerous independent factors entirely outside the platform’s control including the client’s individual efforts, external life circumstances, and institutional requirements and the platform and/or individual practitioners accepts no liability if a client fails to achieve specific professional or academic goals.

By ticking the acceptance box on our website, proceeding with your booking, or signing our client intake contract, you confirm that you have read, understood, and accept these general Terms and Conditions in full. This includes your agreement to our limits on support, our boundaries regarding independent practitioners, our cancellation policies, and our limitations of liability.